Timelines & Tracking
How long does it take to process my order?
Standard orders typically take 4 to 9 business days to arrive. This timeframe includes the seller shipping the item to us (2–5 days), our specialists performing a rigorous multi-point authentication (1–2 days), and final delivery to you (1–5 days). Each step is designed to ensure you receive a 100% authentic, pristine product. At Novelship, we are committed to a seamless experience, but shipping times and processing times may occasionally be extended due to factors outside our control. Common rPopularWhat is the difference between Standard and Express shipping?
Standard Shipping uses our most cost-effective premium couriers, typically arriving within the estimated 4–9 business day window. Express Shipping (where available) prioritizes your package with the courier for faster transit times once it has been authenticated. Both methods include the same rigorous inspection and same fulfillment times.Few readersDoes "Express Shipping" speed up the processing/authentication process?
"Express Shipping" refers to the speed of the courier's delivery once the item leaves our facility. It does not shorten the time required for the seller to ship to us or for our specialists to perform their multi-point authentication. For the fastest overall experience, look for "Instant Ship" items which are already authenticated.PopularWhat is "Instant Ship" and how fast is it?
"Instant Ship" items have already been physically authenticated and are held in our climate-controlled facility. Because the inspection step is already complete, these items are processed and handed to the courier within 1–2 business days. This is our fastest delivery option for collectors who want their gear immediately.Few readersWhat steps are involved in the shipping process?
Our secure shipping process involves four key steps: The seller ships the item to a Novelship center Our experts perform a physical and digital authentication Once verified, we attach the Novelship Tag and securely package your item We hand it to the courier for tracked delivery to your address.PopularWhat should I do if my shipment status hasn't updated in over 3 days?
It is normal for tracking to pause while a package is in transit between international hubs or awaiting customs clearance. However, if there has been no movement for more than 3 business days after the item has been shipped to you, please contact our Support Team. We will open an inquiry with the courier to locate your package.Few readersWhat if my order is marked "Delivered" but I haven't received it?
First, check with neighbors or your building's management, as couriers sometimes leave packages in secure locations. If you still cannot find it, contact our Support Team within 24 hours. We will coordinate with the courier to verify the delivery GPS and signature, and assist you in filing a claim if necessary.Few readers
Costs & Logistics
Does Novelship ship to my country/region?
Novelship ships to most countries across Asia-Pacific and globally. To see if we deliver to your specific location, simply enter your address during the checkout process. If we can serve your region, the shipping options and costs will automatically populate for you to review.PopularHow are shipping fees calculated?
Shipping fees are calculated based on your destination and the weight of the item. You can view the final shipping cost on the checkout page before completing your purchase. These rates reflect our commitment to providing secure, insured, and tracked global delivery for every high-value item in our marketplace.PopularWhich couriers does Novelship use for delivery?
We partner with leading global couriers to ensure your order arrives safely and on time. Depending on your region, we typically use DHL, SF Express, FedEx, Aramex, or local premium carriers. Once your item passes our authentication process, we select the most efficient courier to handle the final leg of the journey to your door.Some readersAre there additional fees for remote areas?
Yes, couriers often apply a "Remote Area Surcharge" for locations outside their standard delivery zones. If your address falls within one of these areas, the additional fee will be calculated and displayed during checkout. This ensures your package receives the same level of secure, door-to-door service regardless of your location.Few readers
Delivery Duty Paid (DDP)
Which countries are covered by DDP?
We currently offer DDP (Delivery Duty Paid) for several regions, including Singapore, Malaysia, Australia, New Zealand, the UK, the US, and many parts of the EU. For these countries, the price you see at checkout is final. If your country is not on the DDP list, you may be responsible for paying import fees directly to local customs.Some readersCan I request a lower declared value for customs?
No, Novelship cannot under-declare the value of items or mark them as "gifts." To protect your purchase and ensure it remains fully insured during transit, we must declare the actual purchase price on all customs documentation. This practice maintains the integrity of our marketplace and ensures your gear is handled with the proper care and insurance.Few readersWhat are DDP (Delivery Duty Paid) shipments?
DDP means that all applicable import duties, taxes, and customs fees are calculated and paid at checkout. This "Delivery Duty Paid" service provides total price transparency and a smoother delivery experience, as your package will clear customs faster and arrive at your door without unexpected charges or courier handling fees.Few readers