About Novelship
What is Novelship?
Novelship is a secure marketplace for authentic, limited-edition sneakers, apparel, and collectibles. We act as a professional middleman to eliminate the risks of buying rare items online. Every product goes through our authentication centers, where expert teams physically inspect each item to guarantee it is 100% genuine before shipping. We manage everything—from seller verification to international logistics—so you can shop without worry.Some readersWhere is Novelship Located?
Headquartered in Singapore, Novelship has a global network of authentication centers in Hong Kong, Taiwan, Japan, South Korea, and the US. These regional hubs allow us to personally inspect every product and ensure fast delivery. Please note that our facilities are secure logistics warehouses and are not open to the public for walk-ins or pick-ups. For assistance, our online support team is available via our website: https://novelship.com/supportFew readersIs Novelship a retailer?
No, Novelship is a global marketplace, not a traditional retail store. We do not own the inventory; instead, we connect you with a vetted network of collectors and professional sellers worldwide. When you order, the seller ships the item to our center first. Our specialists physically verify its authenticity and condition, shipping it to you only once we are certain it is 100% genuine. This ensures you can safely access rare items with guaranteed quality control.Few readersCan I drop off or pick up my items in person?
Currently, all orders must be shipped through our authorized courier partners to ensure items remain fully insured and tracked from hand-off to delivery. While we are exploring local service points for the future, please use our courier network for all current transactions to guarantee a secure authentication process. Follow us on Instagram @Novelship for updates as we expand our local services.Few readersDoes Novelship have a physical store?
Novelship operates exclusively online and does not have physical retail stores for browsing or order pickups. As a digital-first platform, we offer a much larger global inventory of authentic sneakers and collectibles than traditional stores. Every purchase undergoes rigorous inspection at our authentication centers before being shipped directly to your door. For help with sizing or orders, our support team is available at https://novelship.com/supportFew readers
Bids & Offers
How do I place a Bid (Make Offer)?
To place a Bid, download the Novelship app on iOS or Android—this feature is exclusive to our mobile platform. When you "Make Offer," you set the specific price you are willing to pay. We immediately notify all sellers of your bid. If a seller accepts, the transaction is final and your payment processes automatically to lock in the deal. The seller then ships the item to us for physical authentication before we deliver it to you.Few readersHow long does my Offer remain active?
You choose your Offer’s duration—7, 14, or 30 days—when you submit your bid. Your offer remains active until a seller accepts it, you manually cancel it through your dashboard, or it expires. Because an Offer is a binding commitment, we recommend canceling your bid immediately if you change your mind or purchase the item elsewhere to avoid unintended charges.Few readersWhat happens after I "Make Offer"?
When you make an Offer, we notify every seller of that specific model and size. If a seller matches your price or lowers their "Ask" to meet your bid, the trade executes automatically. Since an Offer is a binding commitment, your payment method is charged immediately upon acceptance. This allows the seller to ship the item to our facility for authentication right away, ensuring you get your product as fast as possible.Few readers
Ordering & Tracking
How to buy?
Novelship acts as an escrow to protect your funds. Select the product and size : Prices track current market demand. Secure Price: Click "Buy Now" to pay; funds are held securely until verification. Authentication: The seller ships to us; specialists verify the item is 100% genuine. Shipping: Once verified, we ship it to your door. If it fails, you get a full refund or replacement. Chat with our AI Support Robot 24/7 for instant updates.PopularWhat happens if the seller does not ship my order?
If a seller fails to ship your item within the required timeframe, we immediately look for a replacement from our global network at no extra cost to you. If a replacement is not available at the same price, we will issue you a full refund. We handle all coordination with the sellers so you can shop with total peace of mind.Some readersHow can I track my order?
Track your order real-time in your Order Dashboard (My Account Buying Confirmed Purchases). Your final courier link activates after the item passes our physical inspection. You can track through: Order Dashboard for stages like "Arriving" or "Authenticating" Email Updates for major milestones Courier Tracking once the package leaves our facilitySome readersCan I combine shipping for multiple separate orders?
No, we cannot combine separate orders into a single shipment. As a marketplace, your items often come from different sellers across the globe and arrive at our centers at different times. Individual processing ensures each item stays fully insured, authentication remains precise, and you receive unique tracking numbers to monitor each product's journey to your door.Few readersWhat are the different order statuses?
Most orders arrive within 4 to 9 business days. Timeline: Waiting for Seller/Shipped: Seller has 2 days to ship; transit to us takes 2–5 days. Arrived/Authenticating: Our authentication team will verify the item within 1–2 business days. Delivering/Delivered: Final delivery takes 1–5 days. International Shipping: Orders may require an additional 1–3 days due to customs and holidays. Follow updates via your provided courier link.Few readersCan I purchase multiple items in a single order?
Currently, each item is processed as a separate order to ensure the fastest possible authentication and delivery. Since our inventory comes from global sellers, items often arrive at our centers at different times. Processing them individually allows us to verify and ship each product to you the moment it passes inspection. To buy multiple items, please complete a separate checkout for each.Few readersHow do I choose my shipping method?
You can select your preferred shipping method on the checkout page after entering your delivery address. Available options—such as Standard, Express, or Instant Ship—will be displayed along with their respective costs. Choose the option that best fits your timeline and budget before proceeding to payment.Few readersWhat are the available shipping options?
After authentication, choose Standard Shipping (5–9 days), Express (1–2 days), or Instant Ship for pre-verified items. Delivery windows begin only after our quality and authenticity checks are complete. Every order is fully insured and tracked, with a link emailed to you upon dispatch.Few readersWhen will I get my tracking number?
We email your tracking number after your item passes physical authentication, typically 3–9 business days from purchase. Your order is already moving as the seller ships it to our warehouse for processing. You can monitor every step in real-time through your User Dashboard. For a detailed breakdown of delivery timelines, please visit our Shipping Info page.Few readers
Changes & Cancellations
Can I cancel my order?
You can request a cancellation as long as your order hasn't reached the ‘Authenticating’ or ‘Delivering’ stage. Once verification begins or the item is with a courier, the sale is final. Note that cancellations incur processing, local delivery, and re-inventory fees to cover the logistics and administrative work already in motion. Contact Support immediately to check your eligibility. Cancellation fees cover the actual costs triggered the moment you order. These include: Seller Protection fPopularCan I change my shipping address after ordering?
Yes, you can update your address if your order has not yet reached the "Authentication" stage. To do so, contact our Support immediately. For security and tax compliance, the new address must be within the same country as the original order. Once physical inspection begins, we lock logistics to ensure secure delivery and maintain fast shipping speeds.Few readersWhat should I do if I ordered the wrong size by mistake and want to change the size?
If your order hasn't shipped, contact support immediately to request a size swap. Since prices vary by size, you must pay any price difference to secure the new trade and pay for re-inventory fee. Once the difference is settled, we find a new seller and restart the authentication process. This prevents the need for a return later, though it will reset your shipping timeline.Few readersCan I cancel my order after it has been authenticated?
It is difficult and more expensive to cancel once an item reaches the "Authenticating" or "Delivering" stage. At this point, expert inspection is complete and the item is prepared for shipment. Late cancellations incur higher fees, including authentication and handling costs. Contact our Support Team immediately to see if a late-stage stop is still possible, though it cannot be guaranteed.Few readers
Authentication Process
How do you guarantee items to be authentic?
We verify every item through physical inspection and data-driven comparison, checking UV patterns, materials, and stitching against an extensive database of retail pairs to catch fakes. We handle the risk—if our team cannot verify an item as 100% genuine and new, it is rejected immediately. Your payment is held securely and only released to the seller once the item passes inspection, ensuring you only pay for the real deal.Some readersAre items sold on Novelship brand new?
Yes. We only permit the sale of "Deadstock" or "Store-bought" condition items—meaning they are authentic, unworn, and include all original accessories and packaging. To maintain this standard, we do not sell display pairs or B-grade shoes. Our authentication team inspects every item to ensure it meets these requirements before shipping, so you receive a pristine, complete, and genuine productFew readersHow does the Novelship authentication process work?
Every item undergoes a two-step verification—physical and digital—at our regional hubs. First, specialists conduct a multi-point physical check of the box, labels, stitching, and materials against factory standards. Second, we apply digital authentication, cross-comparing high-resolution data points against our internal database. Once verified, we attach the Novelship Authentication Tag and ship it to you, eliminating guesswork and ensuring total confidence.Few readersWhat is "Physical Appraisal"?
Physical Appraisal is a hands-on inspection to catch "super-fakes" that photos cannot detect. Our specialists verify each item’s "manufacturing DNA" against factory standards, focusing on: Materials (weight, scent, and texture) Construction (internal stitching, glue patterns, and midsole flexibility) Completeness (box, labels, and all accessories).Few readersWhat happens if an item fails authentication?
If an item fails authentication (inauthentic, used, or damaged), we reject it immediately and stop payment to the seller. To protect your order, we first search our network for an identical replacement at no extra cost to you. If a high-quality replacement isn't found within three business days, we cancel the order and issue an automatic 100% refund. You will receive real-time status updates via email throughout this process.Few readersWhy would an item fail authentication?
We reject items that fail our "Deadstock" (brand-new) and 100% authenticity standards. Common reasons include: Authenticity Issues (materials or construction mismatch) Signs of Wear (dirt, odors, or signs of being "tried on") Order Discrepancies (wrong size, colorway, or stitching) Packaging Quality (severely damaged or incorrect boxes) If an item fails, we stop the transaction to protect your purchase and assist with a replacement or refund.Few readersWhat is the Novelship Authentication Tag?
The Novelship Authentication Tag is a security seal attached after a successful multi-point inspection. It is our guarantee that the product is 100% authentic and in brand-new deadstock or store-bought condition. Please keep the tag attached while inspecting your purchase. Once a tag is cut or tampered with, the product is void of any claims, disputes, or returns, as we can no longer verify its condition.Few readers
Taxes & Duties
How are taxes and duties calculated?
You can view whether Duties & Taxes (includes GST, SST, VAT, HST, Sales Tax) are included for your location on the checkout page. For regions such as Australia, New Zealand, the United States, the United Kingdom, Canada, Singapore, Malaysia, and Hong Kong, these fees are included in the checkout price, which you can verify on the checkout page. For all other regions not listed above, import duties and taxes may apply upon arrival and will be charged by your local customs authority. These chargeSome readersWill Sales Tax or VAT be applied to my order?
Yes, Sales Tax or VAT is applied based on your shipping address and local regulations, including for "Offers" accepted by a seller. While we calculate and collect these taxes at checkout for most destinations to speed up customs, please note that for certain countries, you may still be required to pay additional taxes or duties directly to your local customs office. These specific regional charges are determined by your government and are beyond our control, so we recommend checking your locFew readersWhy was I charged a different tax rate than my billing address?
Tax laws apply to where you receive your order, not your billing address. Novelship calculates taxes based on your shipping destination to comply with specific local regulations. Because rates vary between countries and regions, these may differ from your home province. Calculating the correct local tax upfront ensures a smooth, hassle-free delivery without unexpected customs delays.Few readers
Sizing & Apparel
How do I know which size to pick?
We provide a comprehensive Size Chart on every product page, including conversions for US, UK, EU, and CM. Since fit can vary between brands like Nike, Adidas, and New Balance, we recommend checking the CM (centimeter) measurement for the most accurate fit compared to sneakers you already own.Few readersHow do I find the right size for Apparel?
Apparel sizing varies significantly between brands and regions, such as Asian vs. Western fit. We provide detailed measurement guides, including chest width and body length, on each product page. For the best fit, we recommend comparing these measurements to a similar item you already own and love.Few readersWhat is the difference between Men’s, Women’s, and Grade School (GS) sizing?
Sizing scales differ by category. Men’s (M) is the standard unisex scale. Women’s (W) typically runs 1.5 sizes larger than Men’s (e.g., a Men’s US 7 is a Women’s US 8.5). Grade School (GS) is designed for smaller feet and may have slightly different proportions. Always double-check the label (M, W, or GS) in the product title before buying.Few readersWhat do the size abbreviations mean?
Common abbreviations include: GS (Grade School), PS (Pre-School), TD (Toddler), W (Women’s), and M (Men’s/Unisex). You may also see "Asia Fit" for certain apparel items. Always check these labels in the product title to ensure you are selecting the correct category for your specific size and fit needs.Few readers