Getting Started For Seller
How do shipping fees work for sellers?
Novelship only deducts shipping fees from your payout if you use our prepaid shipping options. Here's the breakdown: Prepaid Courier (Singapore): We deduct a shipping fee based on your item's size and weight directly from your payout. This lets you ship without paying upfront. Self-Arranged Shipping: If you use your own courier, you pay them directly. Novelship won't deduct any shipping fees. Self Drop-Off (Singapore, Taiwan, Hong Kong): Drop off your items at our processing centers and paFew readersWhat are the primary fees for selling on Novelship?
To keep our marketplace secure and professional, we charge a Seller Fee based on your current tier, a Transaction Fee for secure payment processing, and a Shipping Fee. All these are automatically deducted from your final payout, ensuring you see exactly what you earn.Few readersWhat is the "Minimum Seller Fee"?
To cover the essential costs of our rigorous multi-point authentication and professional logistics, a baseline fee is applied to every sale. If your percentage-based seller fee falls below this amount, the minimum fee will be applied to ensure your item receives the highest level of care.Few readersWhat is "List for Sale" (Making a Listing)?
Set your own price and wait for a buyer to match it. Your listing remains active until sold. Set Your Price: Choose your asking price. The lowest price becomes the "Lowest Listing" featured to buyers. Instant Sales: When a buyer selects "Buy Now" at your price, the sale is confirmed automatically. We'll notify you to ship. Expert Authentication: Every item is verified by our team before payout to ensure authenticity. Best For: Maximizing profit if you aren't in a rush to sell.Few readersWhat is "Sell Now"?
Choose between instant cash or setting your own price. Sell Now: Accept the highest current offer for an immediate sale. Best for fast cash at market value. List for Sale: Set your desired price and wait for a buyer to match it. Best for maximizing profit.Few readers
Shipping for Sellers
How do I handle issues with a scheduled pick-up? (For Singapore Seller)
If a courier misses a scheduled pickup, please contact the courier company directly using your tracking number to reschedule. Simultaneously, alert the Novelship Support Team so we can note the delay on your account and prevent any automatic late-shipping penalties from being triggered.Few readersHow do I ship my item once it's sold?
Once your sale is confirmed, download and print your Seller Paper and Shipping Label from your dashboard. Place the Seller Paper inside the box with your item, secure it in a sturdy outer shipping box (double-boxing is required), and then arrange for a pickup or drop-off based on the options available in your region.Few readersHow do I ship from Malaysia, Indonesia, and other regions?
For Malaysia, Indonesia, and other regions, you will need to use a reliable global courier (like DHL or FedEx) to ship the item to our nearest facility, ensuring you input the tracking details into our system immediately.Few readersWhat should I do if I need more time to ship my item?
You have a standard 48-hour window to ship your item. If you need more time, you can request a 24-hour extension through the "Sale Details" page in your dashboard. Please note that extensions are granted based on the buyer's preference, so it’s best to ship as early as possible to ensure a smooth transaction.Few readersWhat are the shipping options for Hong Kong and Taiwan sellers?
Sellers in Hong Kong and Taiwan can choose from two primary methods: Self Drop-off: You can personally deliver your sold items to our local authentication centers in your region. This is a cost-free way to ensure your items reach us quickly. Ship by own Courier: You can arrange for a local courier (such as SF Express) to ship the item to our facility. Once dispatched, you must manually input the tracking number into your Novelship dashboard to confirm the shipment.Few readersWhat is Bulk Shipping and how does it work?
Bulk Shipping is a feature that allows sellers to group up to 6 confirmed sales into a single large outer shipping box. This helps you save on logistics costs and streamline your drop-offs. To use it, simply select the items you want to group in your "Confirmed Sales" tab, click "Create Bulk Shipment," and generate a single Bulk Shipping Label.Few readersWhat are the rules for Bulk Shipping (Multiple Items)?
You can group up to 6 items in one bulk shipment. Each item must still be in its own original box with its respective Seller Paper inside. Once you’ve packed them all into one large outer carton, make sure to use the specific "Bulk Shipping Label" generated by our system to ensure every item in the box is correctly tracked and insured.Few readersWhat are the packaging requirements for sneakers?
To protect the value of the collector’s item, all sneakers must be double-boxed. Place the original shoe box inside a separate, sturdy cardboard shipping box with padding to prevent movement. Never apply tape, shipping labels, or writing directly to the original shoe box, as this will result in a failed quality inspection.Few readersWhat are the shipping options for Singapore Sellers?
Singapore-based sellers have the most flexible fulfillment options: Doorstep Pick-up: Schedule a courier (NinjaVan) to collect the parcel directly from your home or office via your dashboard. NinjaPoint Drop-off: Take your parcel to any authorized NinjaPoint station (ideal for smaller boxes under 80cm). Self Drop-off: Bring your item directly to the Novelship HQ warehouse for free and immediate processing. Ship by own Courier: Use your preferred local service (like GrabExpress or LalamovFew readers
Consignment & Storage
Are there fees for using Novelship Storage (Consignment)?
We offer an initial period of free storage for all newly authenticated items. After this period, a small monthly fee applies per item to cover insurance and professional maintenance, ensuring your gear stays in perfect condition.Few readersHow do I sell an item I already have in storage?
Navigate to your Storage Dashboard, select the item, and set your desired "Ask" price. You can also choose to "Sell Now" if there is an active bid, and we will handle the entire fulfillment and delivery process for you.Few readersHow do I consign my products to Novelship?
If you are a seller in Singapore, Taiwan, or Hong Kong, you can send your inventory to us before it sells. This marks your items as "Instant Ship," making them more attractive to buyers and removing the need for you to ship individual orders later. How to consign your items: Search for your product: Find the specific item and size on the Novelship platform. Select "Consignment": Choose the CONSIGNMENT button rather than "List for Sale." Confirm and document: Review the terms, clickFew readersHow can I track my "Sell from Storage" transactions?
Your Storage Dashboard provides a real-time overview of all your stored items, active listings, and completed sales. This professional tool allows you to manage your inventory and monitor your earnings with just a few clicks.Few readersWhat is "Sell from Storage"?
This feature allows you to list items that are already held in our secure, climate-controlled facility. Since the item is already authenticated, the sale is finalized instantly, and your payout is processed the moment a buyer clicks "Buy Now."Few readersWhat are the benefits of Consignment?
Consignment allows you to store your inventory at our local fulfillment centers (SG, HK, and TW) before a sale occurs. This shifts the logistical work to us, ensuring your items are ready for immediate purchase and delivery. By choosing consignment, you gain three specific advantages: Higher Payouts: You earn more per sale because we do not deduct shipping fees from your final payout. Since your inventory is already at our facility, those costs are eliminated, leaving you with a larger profitFew readers
Seller Penalties
How are seller penalties calculated?
We apply a penalty fee when a sale is canceled due to a seller error, such as a failure to ship, a quality control issue, or an authentication failure. These fees cover the cost of re-processing the order for the buyer. Penalty Calculations Standard Cancellation (Shipping or Quality Failure): You pay a flat fee based on your region plus 3% to 5% of the item’s sale value. Authentication (LC) Failure: Sending non-authentic items results in a higher penalty of at least 5% of the sale valueFew readersHow can I avoid return fees and penalties?
The best way to avoid fees is to double-check your item before shipping. Ensure it is 100% authentic, brand new ("Deadstock"), and matches the exact size and SKU listed. Following our double-boxing requirements and shipping within the 48-hour window will also ensure a successful, fee-free payout.Few readersHow do I get my item back after a failed sale?
If your sale fails due to authentication issues, quality control, or a rejected discount, we will ship your item back to you once all associated fees are settled. Fees and Payment : To receive your item, you must pay the return shipping fee plus any cancellation penalties. We automatically charge these costs to your registered payment card or deduct them from your NS Pay balance. Our team ships your item as soon as the payment clears. Deadlines and Disposal : You have 30 days to settle alFew readersWhat happens to my item after a failed sale?
We ship the item back once return shipping and penalties are settled. You have 30 days to pay. Unclaimed items after 30 days may be disposed of.Few readersWhat happens if I ship my item after the sale is canceled?
If you ship an item after a cancellation has occurred, the package will still arrive at our facility. However, since the transaction is no longer active, you will be responsible for the costs to have the item shipped back to you, or you may choose to move it into Novelship Storage for a future sale.Few readersWhat can I do if my product has a minor defect?
If our team flags a minor defect—such as a factory glue stain, a small scuff, or a dented box—you can save the sale by choosing one of two options: Propose a Discount : Offer a lower price to the buyer via your seller dashboard. We will share photos of the defect with the buyer, who has 24 hours to accept or reject the new price. If they accept, the sale proceeds immediately. If they reject, we cancel the transaction as a Quality Control (QC) failure. Ship a Replacement : Send a flawless,Few readersWhy was my sale automatically canceled?
Your sale was automatically canceled for one of these three reasons: The seller didn't ship on time. To ensure you receive your item quickly, sellers must ship within a specific timeframe (usually 2 business days). If they miss this deadline, we cancel the order. The item failed quality control. Every item is inspected. If it doesn't meet our "Deadstock" standards (e.g., has scuffs, glue stains, a damaged box), we give you the option to reject it. If you reject it, the sale is canceled. NFew readersWhat are the flat penalty fees by region?
Here's a breakdown of the flat penalty fees by region. Note that these fees are in addition to a percentage of the sale value (3-5%), and the total penalty is capped at 100 SGD. These fees will be billed from your payment card or deducted from your NS Pay Balance. Novelship reserves the right to suspend or ban any account failing to adhere to our terms and conditions.Few readers
Payouts & Banking
How long does it take for the money to appear in my bank?
Most sellers see their funds within 3 to 7 business days of making a withdrawal request. Please keep in mind that weekends and public holidays may slightly extend this window depending on your bank's operating hours.Few readersRegional Bank Requirements (Australia & Japan)
To receive payouts in Australia or Japan, you'll need to provide specific bank details: Australia: What you need: Your 6-digit BSB (Bank State Branch) code. Why we need it: This code ensures your payment is routed to the correct bank branch. Format: Enter the code as NNN-NNN (e.g., 082-902). Where to find it: Check your banking app or your monthly statement. Japan: What you need: Full Bank Name 3-digit Branch Code Why we need it: This information is required by JapaneseFew readersHow do I update my payout information?
You can easily manage your banking details under the "Payout Details" section of your account settings. For your protection, we may require a brief verification period if you update these details while a payout is already in progress.Few readersAre there fees for withdrawing my money?
Yes, a 3% processing fee applies to all payout requests. We deduct this fee automatically from your total withdrawal amount to cover the costs of secure bank processing.Few readersHow do I receive my payout after a sale?
Once your item passes our expert authentication process, the funds are instantly released to your NS Pay wallet. You can then choose to use those funds for your own purchases on the platform or withdraw them directly to your linked bank account.Few readersWhere can I see my total payout before I sell?
Transparency is a core value at Novelship. When you are creating a listing or selecting "Sell Now," we provide a full "Payout Breakdown" on the confirmation screen so you know exactly how much will be credited to your account once the sale is complete.Few readersWhat are my options for withdrawing funds?
The most common method is a direct Bank Transfer to your linked account. Depending on your region, we also offer alternative options like PayPal or localized digital wallets to ensure you can access your earnings in the way that suits you best.Few readersWhat is the Payout Schedule?
You'll typically receive your payout 3-5 business days after Wednesday. Here’s how our weekly payout schedule works: Request Window: Submit your payout request between Monday and Sunday (Singapore time). Processing Day: We process all payout requests every Wednesday. If Wednesday is a public holiday, we'll process payouts the next business day. Bank Arrival: After we send the funds on Wednesday, it usually takes 3-5 business days for the money to appear in your account. This depends on yoFew readersWhat are the requirements for setting up a bank account?
To get paid quickly and securely, here's what you need to know about setting up your payout bank account: Country: Your bank account must be in the same country you ship from. We use local banking networks for efficient payouts. Name: The name on your bank account must precisely match the name on your Novelship profile. This is for your security and helps us verify your identity. Account Details: Enter your bank account number (savings or checking) carefully, without spaces or dashes. Do nFew readersWhen will the money reach my bank account?
After you request a withdrawal, it typically takes 3 to 7 business days for the funds to reflect in your bank account. This timeline depends on standard international banking cycles and the processing speed of your specific financial institution.Few readersWhat is the minimum amount for a Partial Payout?
Here's the minimum amount you can withdraw, based on your currency: If your balance is less than the minimum withdrawal amount, you can still use your funds immediately to buy items or pay seFew readersWhat are the available Payout Methods?
You can receive payouts from Novelship in two ways: Direct Bank Transfer (Recommended): We send your earnings directly to your local bank account. To ensure security and prevent fraud, your bank account must be located in the same country as your shipping origin, and the account name must match the name on your verified Novelship account. NS Pay Balance: You can keep your earnings within your Novelship account as NS Pay Balance. This lets you quickly use the funds to buy items or pay for stoFew readersWhat happens if my payout fails or "bounces"?
If a transfer is rejected by your bank due to incorrect details or a name mismatch, the funds will be safely returned to your NS Pay balance. Simply double-check and update your banking information before requesting the transfer again.Few readersWhy can't I see a "Request Payout" button?
This usually occurs if your balance is below the minimum withdrawal threshold or if your account verification is still being finalized. Once these requirements are met, the button will automatically appear in your NS Pay dashboard.Few readers