Return Policy
What is the return policy?
To be eligible for return, requests must be made within 30 days after delivery date and items must remain in 'Deadstock' condition: unworn, in original packaging, and with the Novelship Authentication Tag still attached. For 'Change of Mind' or size-related returns, our team will calculate a specific refund amount based on your unique transaction for your approval. You are under no obligation to proceed if you disagree with this total. Once you agree with the amount then we will provide our warePopularWho is responsible for the return shipping costs?
You are responsible for shipping costs when returning an item for a size exchange or personal reasons. We recommend using a tracked and insured service for your protection. If the return is due to an error by Novelship—such as a defective or incorrect item—we will provide a pre-paid shipping label or reimburse your shipping expenses in full.Some readersWhy must I keep the Novelship Authentication Tag attached?
The Novelship Tag is our physical security seal. It guarantees the item has passed our multi-point inspection and is in brand-new condition. Removing, cutting, or tampering with this tag voids all claims, disputes, or returns, as we can no longer verify the item's condition or origin. Please keep it intact until you are fully satisfied with your purchase.Few readersDo I need to contact support before returning or exchanging an item?
Yes, all returns and exchanges must be authorized through our system or Support Team before you ship the item back. Sending an item without an official request can lead to delays or the package being rejected at our facility. Starting the process through your dashboard ensures your return is tracked and handled professionally by our experts.PopularWhat happens if my return request is declined?
A return may be declined if the item shows signs of wear, the Novelship Authentication Tag has been removed, or it is not in its original packaging. If a request is declined, we will provide a detailed explanation and ship the item back to you. We maintain these strict standards to guarantee that every product in our ecosystem remains in pristine condition.Few readersCan I return an item if I have already worn it?
No. To protect the integrity of our marketplace, we only accept items in "Deadstock" or "Store-bought" condition. Once an item has been worn, it no longer meets our brand-new standards and is ineligible for return or exchange. This policy ensures every customer receives a pristine, untouched product.Some readers
Refunds & Disputes
What if I receive incorrect or defect item?
If you receive an item different from what you ordered, please contact us within 48 hours of delivery. It is essential to keep the Novelship Authentication Tag attached and the item in unworn condition. Provide clear photos required below: Novelship Authentication Tag attached to the shoe Images of the shoe's left and right size labels. Image of the shoe box size label. Image of the shipping delivery box (with the AWB facing side visible) Once you report the issue, our team revieFew readersUnder what circumstances will I receive a full refund?
You will receive a 100% refund, including shipping costs, if we are unable to fulfill your order. This includes situations where the seller fails to ship the item, the product fails our rigorous authentication process, or the item does not meet our high "Deadstock" quality standards and a suitable replacement cannot be secured.Popular
Size Exchanges
Can I exchange my item for a different size?
Yes, you can exchange your purchase for a different size to get the best fit. You have 30 days from the delivery date to request a size exchange by contacting our Customer Service. You are responsible for any price difference, a re-inventory fee, and all shipping costs (return and re-shipment) for exchange process. To qualify, your item must remain in "Deadstock" condition: unworn, in original packaging, and with the Novelship Authenticity Tag still attached. The item must be shipped back at yoPopularWhat are the costs associated with an exchange?
Exchange costs depend on the item’s current market value. You are responsible for any price difference, a re-inventory fee, and all shipping costs (return and re-shipment). To qualify, items must be unworn with the Novelship QR tag; otherwise, the item will be returned to you at your expense. Contact Customer Service with your order details to check regional rates and start the process.Few readers