Account Management
How can I contact the Novelship Support Team?
There are three convenient ways to reach us: Use the Live Chat widget at the bottom right of our website for guided help Submit a detailed request through our official "Contact Us" Email us directly at customerservice@novelship.comFew readersCan account suspensions be appealed?
No, all decisions regarding account suspensions are final. Our team conducts a thorough investigation into the reported activity before a suspension is issued. Because we prioritize the security and fairness of our marketplace for thousands of global collectors, we maintain a strict policy once a violation has been confirmed.Few readersHow can I request the deletion of my account?
To permanently delete your account, please send an email to our support team with the subject line "Account Deletion." Include your registered email address, full name, mobile number, and your original sign-up method (e.g., Google or Facebook). Once we verify your identity, we will process your request and securely remove your personal data from our active systems.Few readersCan my credit card details be completely removed?
For security and transactional integrity, credit card details cannot be completely wiped from our payment processor, Adyen. However, upon your request, Novelship can disable the ability to charge your card through our platform. This ensures that no further transactions can be initiated while complying with international financial record-keeping standards.Few readersWhat are Novelship’s support hours?
Our customer support team is available from 10:00 AM to 12:00 AM SGT, Monday through Friday, and we have now expanded our coverage to include weekends and public holidays. While you can reach out to us seven days a week, please expect a slight delay in response times during the weekend and public holidays as we operate with a limited team. You can submit your inquiries at any time, and we will continue to prioritize all requests in the order they are received to ensure you get the support you neFew readersWhat should I do if I unintentionally created duplicate accounts?
If you realize you have accidentally created more than one account, please reach out to our Support Team immediately to request the removal of the duplicate. It is important to cooperate with our team during this process to ensure your primary account remains in good standing. Proactively reporting this helps us distinguish between an honest mistake and intentional promo abuse.Few readersWhat actions can lead to an account suspension?
To maintain a fair and safe marketplace, we may suspend accounts for several reasons: using profanity or being disrespectful to our staff, creating duplicate accounts to abuse promo codes, or engaging in referral fraud. Other serious violations include system manipulation, defamation, or providing false shipping information. We take these measures to protect the integrity of the community and ensure a positive experience for all users.Few readers
Payment Methods
What are the payment options by region?
To cater to our global community, we provide localized payment methods tailored to your region:Few readersWhat payment methods are accepted on Novelship?
We offer a wide range of secure payment options to ensure a smooth checkout experience. You can pay using major Credit and Debit Cards (Visa, Mastercard, American Express, JCB, and UnionPay), as well as digital wallets like Apple Pay, Google Pay, and AliPay. For those who prefer more flexibility, we also support various Buy Now, Pay Later (BNPL) services and Cryptocurrency.Few readersCan I pay using Cryptocurrency?
Absolutely. We’ve partnered with Triple-A and Binance Pay to allow you to settle your orders using digital assets. Currently, we accept Bitcoin (BTC), Ethereum (ETH), and Tether (USDT). This is a great way to use your crypto gains for some high-heat sneakers without the hassle of traditional bank transfers.Few readersWhat currencies can I use to shop on Novelship?
Novelship is a global marketplace, and we want you to see prices in the way that makes the most sense to you. We support a vast array of currencies including SGD, MYR, USD, TWD, AUD, NZD, HKD, PHP, JPY, IDR, CAD, GBP, KRW, THB, VND, KWD, and AED. You can easily switch your preferred currency in the site settings or at the bottom of the page.Few readersWhat is NS Pay?
NS Pay is our internal digital wallet system. It’s primarily used by sellers to receive their payouts instantly after an item passes authentication. However, as a buyer, you can also use your NS Pay Balance to fund your next purchase. If you have a balance from a previous sale or a refund credited to your account, you can simply select "NS Pay" at checkout to use those funds directly.Few readers