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• Buying FAQ'sFind answers to common questions about buying on Novelship, including order placement, payments, shipping timelines, authentication, and delivery updates.
• Selling FAQ'sLearn how selling works on Novelship, from listing your items and shipping them to us, to authentication outcomes and receiving your payout.
• Returns & Refunds FAQUnderstand our return eligibility, refund timelines, rejected return reasons, and what to expect during the investigation and refund process.
• Shipping FAQGet information about shipping processes for both buyers and sellers, including courier timelines, tracking updates, delivery delay, and shipping-related issue.
• Account & Payments FAQFind help with account setup, card setup, payment methods, and transaction-related support.