What should I do if my shipment status hasn't updated in over 3 days?

It is normal for tracking to pause while a package is in transit between international hubs or awaiting customs clearance. However, if there has been no movement for more than 3 business days after the item has been shipped to you, please contact our Support Team. We will open an inquiry with the courier to locate your package.

Updated on: 10/04/2026