> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.novelship.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# 如果預約取件失敗怎麼辦？

若物流公司未依預約時間到府取件，請直接聯繫物流公司重新安排取件，同時通知 Novelship 客服團隊，以避免系統誤判為延遲出貨。