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13 comments

  • Vinay Bagga

    Can u give bill of less price
    To avoid custom duty and taxes

    -1
  • Novelship Crew

    Hi Vinay,

    We will be declaring the product at the lower end of either the retail or offer/purchase price. Hence, if you added delivery protection, whatever amount declared will be the declaration for customs as well. I am afraid we are not able to declare the product at a lower price than that. For more details, you may check it here --> https://support.novelship.com/hc/en-us/articles/900001699466-Custom-Duties-Tax

    Regards,

    Michelle

     

    0
  • Mr.DeKeR GetzMoore

    Hey how long does it usually take to deliver to Sydney ?

    0
  • Fayesul Islam

    Hi I am looking for help. I purchased a pair of shoe for over 1k from novelship and I explicitly told them that if the goods are not in mint condition or there are any deviation from original packing I WOULD LIKE TO KNOW PRIOR TO SHIPPING. Novelship gave me guarantee that will not be the case. I received shoes with loose stitches and no extra laces now they won't give me a replacement or refund but offer me $10 discount. This is not fair trading what can I do

    0
  • genki morelos

    Hi genki from Philippines.. I would have liked to buy shoes that would have been paid or paid a little bit. The case is I'm not a local. Is it possible for me to buy shoes.??? Actually im 4year alrady here.. Tnx for my concern.. Godbless

    0
  • Ryan Borg

    I'm not happy I hav bought a 2k pair of jordan shoes & haven't received them yet & it's status has not changed & haven't been authenticated yet either & none from novelship have answered any of my questions about my orderat all

    0
  • Noriman Irama Dusqie

    I have contacted you many times via many platforms. No one is going to reply me about my item? Its been a month and no sign of it. U give me a tracking number, but failed delivery coz courier had NOTHING to pickup. What is wrong with this company? My item is brand new, so if it doesnt end up being brand new, ya’ll watch out. This is the WORST online shopping experience i have ever had. Ever.

    0
  • Quincyteofisto

    My order didn't arrive after 10 days of waiting. Your team informed me via email that the seller’s product was not authentic hence I was given an option to pursue another seller or a refund option. I chose to refund instead. But after replying to the email thread, there’s no acknowledgment and it’s been 5 days since then. The payment gateway I used for the purchase is still deducting the installment amount. The payment company can’t do anything about it until the vendor- Novelship cancels the order. Please cancel my order. Contact me if you need any information. 

    0
  • Quincyteofisto

    My order didn't arrive after 10 days of waiting. Your team informed me via email that the seller’s product was not authentic hence I was given an option to pursue another seller or a refund option. I chose to refund instead. But after replying to the email thread, there’s no acknowledgment and it’s been 5 days since then. The payment gateway I used for the purchase is still deducting the installment amount. The payment company can’t do anything about it until the vendor- Novelship cancels the order. Please cancel my order. Contact me if you need any information.

    0
  • Quincyteofisto

    My order didn't arrive after 10 days of waiting. Your team informed me via email that the seller’s product was not authentic hence I was given an option to pursue another seller or a refund option. I chose to refund instead. But after replying to the email thread, there’s no acknowledgment and it’s been 5 days since then. The payment gateway I used for the purchase is still deducting the installment amount. The payment company can’t do anything about it until the vendor- Novelship cancels the order. Please cancel my order. Contact me if you need any information.

    0
  • Quincyteofisto

    My order didn't arrive after 10 days of waiting. Your team informed me via email that the seller’s product was not authentic hence I was given an option to pursue another seller or a refund option. I chose to refund instead. But after replying to the email thread, there’s no acknowledgment and it’s been 5 days since then. The payment gateway I used for the purchase is still deducting the installment amount. The payment company can’t do anything about it until the vendor- Novelship cancels the order. Please cancel my order. Contact me if you need any information.

    0
  • Quincyteofisto

    My order didn't arrive after 10 days of waiting. Your team informed me via email that the seller’s product was not authentic hence I was given an option to pursue another seller or a refund option. I chose to refund instead. But after replying to the email thread, there’s no acknowledgment and it’s been 5 days since then. The payment gateway I used for the purchase is still deducting the installment amount. The payment company can’t do anything about it until the vendor- Novelship cancels the order. Please cancel my order. Contact me if you need any information.

    0
  • Quincyteofisto

    My order didn't arrive after 10 days of waiting. Your team informed me via email that the seller’s product was not authentic hence I was given an option to pursue another seller or a refund option. I chose to refund instead. But after replying to the email thread, there’s no acknowledgment and it’s been 5 days since then. The payment gateway I used for the purchase is still deducting the installment amount. The payment company can’t do anything about it until the vendor- Novelship cancels the order. Please cancel my order. Contact me if you need any information.

    0

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