Before shipping out the sale, we require you to double-box the product. Do print out the Order Invoice and place it in the sneaker box before packing the product. Once that is done, you can then paste the Shipping Label on the parcel for collection or drop off.
Do take note to keep the packing box within 85 CM (L+B+H) cumulative dimension. Usage of a bigger box may result in higher Shipping Fee. You may check our Product Quality - Packaging Requirement.
Check our Shipping Guides per Seller Country below:
Here’s how it works:
Note: The Seller will ship out the sold Product(s) to Novelship fulfillment centre within 2 working days or 3 calendar days (notwithstanding state holidays), whichever timeline is earlier, upon Sale Confirmation
1. On the sale confirmation page, click on START SHIPPING button to go to the Sale Details page.
Alternatively, if your list is converted to a sale, this link can also be found in your ‘Your Sale is Confirmed’ email. Click on ‘Arrange your Shipment’ to access this page.
2. On the Sale Details page, sellers are able to see their shipment status e.g PENDING YOUR SHIPMENT. This can take up to a minute to generate. Sellers are able to download this by clicking on ‘Seller Paper’. A copy of the Seller Paper that includes the shipping address is in included and will also be sent to sellers via email.
3. Sellers will need to arrange their shipment themselves with your local courier option. You may also pack multiple sold products in 1 shipment following our Bulk Shipment- Shipping Guide. Please remember to pack your products carefully to prevent damage during the transit.
4. Once shipping is arranged, please update your courier tracking number from your account dashboard.
Important Reminder: Please do not enter a false tracking number or incorrect tracking details as it will result in account suspension for seller misconduct.
If your pickup is not arranged within 3 working days, we will charge you a minimum of 15% of the transaction value as a penalty for the late shipping
Do take note that the process above applies to newly released products as well. Sellers will only have 48 hours to ship out the product. Kindly make sure that the product is currently in your possession before listing it on the platform. Should you require more time to ship out or wanted to cancel your sale, please head over to your sales detail page to interact with a shipment decision form. Otherwise, you may reach out to our support team.
In some cases (not often) where you are unable to print the seller paper, you may write the details below in a piece of paper clearly. Expect delays with the processing since it will be done manually.
- Sale id:
- Product Name:
Reminder: To protect sellers in the event of any damage to the shipping box, we advise you to take photos of your shipping box before handing it over to the courier so that we can refer to the original condition of the shipping box when a dispute occurs. Additionally, please ensure that the courier staff scans the parcel when you hand it over to them. Novelship will not be liable for any lost parcels due to the courier's failure to account for the parcel. Lastly, please enter the correct tracking details only, entering false information will result in account suspension.
Please note that you are responsible for ensuring that your product arrives at our office in good condition. If you have any questions or concerns, please reach out to us through the live chat or email us at firstname.lastname@example.org.
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