Delivery Fees

We partner with the most reliable shipping services in the world to provide you with a reliable and efficient delivery service. 

If you are based in Singapore:

The cost of delivery is between SGD 7.50 - SGD 16.50

If you are based in Malaysia:

The cost of delivery is between MYR 37.50 - MYR 60.00

If you are based in Indonesia:

The cost of delivery is between USD 28.00 - USD 68.00

If you are based in Taiwan:

The cost of delivery is between NTD 400 - NTD 490

If you are based in Japan:

The cost of delivery is between JPY 1,250 - JPY 1,400

Note: Remote areas will incur additional charge of SGD 36 equivalent to user's currency. Otherwise, buyer's can choose a different serviceable address for us to cater the delivery.

For countries not listed above

You may check the delivery price from the Review Offer/Purchase page

Shipment rates are determined by the volumetric weight and for international delivery, we ship via DHL Express, UPS, and Parxl for Australia.

Do take note that as a buyer, you are responsible for all customs duties, taxes, and other fees applicable to the order upon delivery. The delivery fee paid is only for the delivery from the processing center to your registered location and does not cover any additional costs including delivery address amendments.

If you provided a wrong delivery address, other information related, or missing delivery information, it will result in RTO (Return to Origin). Once the parcel is back at Novelship processing center, we will place it in our storage facility and you can request for delivery later on. Do note that all costs incurred shall be paid by the buyer in order for us to proceed with the re-delivery.

If you refuse to pay the duty tax imposed, it will result in RTO (Return to Origin). Once the parcel is back at Novelship processing center, your order will be refunded minus the overall cost incurred.

Additionally, Novelship is not responsible for international packages once the package is refused by buyers. If a package is refused, it will be deemed abandoned. 

Note: DHL, FedEx, UPS, and Parxl are using 3rd party couriers for final delivery to the remote areas. You may reach out to the hotline below for immediate assistance from UPS. If you have any questions or concerns, please reach out to us at  support@novelship.com.  

New Zealand

• Tel.: 0800-742-587 (toll free)
• Fax: 64-9-275-4394
• Operating Hours:
• Monday - Friday: 08:00 - 17:30

Australia

• Tel.: (61) 131 877
• Fax: (61-2) 9582 7018
• Operating Hours:
• Monday - Friday, 8:00 a.m. - 8:00 p.m.

For FedEx, you will received an email notification from them stating that the parcel will be placed in the locker near location. However, you may click the link provided on the email and choose to deliver to your address.