Once an offer is accepted or a purchase is made, a transaction will be created and once a transaction is created, we do not allow any cancellations, exchanges, swapbacks and refunds (you may check more details here). This is to ensure the integrity and fairness of the platform are upheld for both buyers and sellers.
However, if there are any problems with your order, kindly reach out to Novelship within 48 hours of receiving your order. Do include a detailed description of the issue(s) faced with images attached.
Please also, attach an image of the product with the Novelship Authentication tag attached and clearly visible.
Please note that once the Novelship Authentication tag is removed or the order delivered time pass 48 hours, all transactions are 100% final under any circumstances (including damage in transit).