Once an offer is accepted or a purchase is made, a transaction will be created and once a transaction is created, we do not allow any cancellations or refunds.
A refund may only happen under the circumstances listed below:
1. If the seller fails to ship out the product within 2 working days, we will try everything in our power to ensure the seller ships the product as soon as possible. If no resolution is reached within 5 working days, we will attempt and source for a new product within 1 to 3 working days. If it fails, the seller will be deemed to have flaked and a full refund will be issued.
2. If we have to cancel the order due to fake products and sourcing is not successful, Novelship will then place a full refund.
3.If we have to cancel the order due to the buyer rejected the product because of QC failure and sourcing is not successful, Novelship will then place a full refund.
Note: Novelship delivers to buyers using Janio, DHL Express, UPS, FedEx, and Parxl. We do ask that you reach out within 2 business days if there is an issue with the product that you purchased. Otherwise, we will not be able to proceed with the investigation
If you have any further questions, please do not hesitate to contact Novelship's Customer Support at support@novelship.com.
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