Order tracking

Shipping and Delivery duration vary depending on how prompt the seller ships the order out to Novelship to be authenticated. Most Novelship orders are completed within 5 - 9 working days. The majority are completed in a shorter time frame. However, for orders coming from an overseas seller it might take up to 15 working days to fulfill.

We have built up a shipping network that allows Overseas Sellers to ship to us via express networks at a super low cost. Sellers ship the order to the closest Novelship Processing center. We authenticate the Product and ship them out to the buyer via Express Local or International Courier. Buyers will receive an update and shipping tracking number as soon as the shoes are authenticated. Our Express shipping partners guarantee that you receive your Product within 3 business days, no matter which part of the World you are based in. 

You will only receive the tracking number when the order is authenticated and processed for delivery to you. Before that, you may track the order from the CONFIRM PURCHASES section in the Buying tab under My Account. 

Do take note that delivery may be delayed during festive seasons which will cause the fulfillment period to be extended.

Note: Due to new procedures and safety policies as a result of Covid 19, we are experiencing processing and shipping delays. These new policies are to keep our warehouse staff safe and you safe. All shipping partners that we use have also implemented new and rigorous safety procedures. We appreciate your patience and understanding as we work hard to ensure your safety as well as the safety of our staff.

If you have any further questions, please do not hesitate to contact Novelship's Customer Support at support@novelship.com or through the live chat at the website.