Shipping and Delivery duration vary depending on how prompt the seller ships the order out to Novelship to be authenticated. Most Novelship orders are completed within 5 - 9 working days. The majority are completed in a shorter time frame. However, for orders coming from an overseas seller it might take up to 15 working days to fulfill.
We have built up a shipping network that allows Overseas Sellers to ship to us via express networks at a super low cost. Sellers ship the order to the closest Novelship Processing center. We authenticate the Product and ship them out to the buyer via Express Local or International Courier. Buyers will receive an update and shipping tracking number as soon as the shoes are authenticated. You may refer to our Courier delivery guides below:
You will only receive the tracking number when the order is authenticated and processed for delivery to you. Before that, you may track the order from the CONFIRM PURCHASES section in the Buying tab under My Account.
Do take note that delivery may be delayed during festive seasons which will cause the fulfillment period to be extended.
If you have any further questions, please do not hesitate to contact Novelship's Customer Support at email@example.com or through the live chat at the website.
My order didn't arrive after 10 days of waiting. Your team informed me via email that the seller’s product was not authentic hence I was given an option to pursue another seller or a refund option. I chose to refund instead. But after replying to the email thread, there’s no acknowledgment and it’s been 5 days since then. The payment gateway I used for the purchase is still deducting the installment amount. The payment company can’t do anything about it until the vendor- Novelship cancels the order. Please cancel my order. Contact me if you need any information.
Where is my shoe? No update at all. You guys said already found a new seller and just need to wait until shoe arrived for authentication. When check on confirmed purchase there is nothing. I need to know how long i need to wait? It’s been 2 weeks since i purchase the shoe.
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