Shipping Guide: Malaysia

Before shipping out the sale, we require you to double-box the product. Do print out the Seller Paper and place it in the sneaker box before packing the product. Once that is done, you can then paste the Shipping Label on the parcel for collection or drop off.

Check our Shipping Guides per Seller Country below:

Shipping Guide: Singapore

Shipping Guide: New Zealand

Shipping Guide: Australia

Shipping Guide: Taiwan

Shipping Guide: Indonesia

Shipping Guide: Malaysia

Shipping Guide: Japan

Shipping Guide: Hongkong

Note: For any shipping concerns, please contact the couriers directly. Below are the details.

Here’s how it works:

Note: The Seller will ship out the sold Product(s) to Novelship fulfillment centre within 2 working days or 3 calendar days (notwithstanding state holidays), whichever timeline is earlier, upon Sale Confirmation

1. On the sale confirmation page, click on the START SHIPPING button to go to the Sale Details page.

 Alternatively, if your list is converted to a sale, this link can also be found in your ‘Your Sale is                Confirmed’ email. Click on ‘Arrange your Shipment’  to access this page.

2. On the Sale Details page, sellers are able to see their shipment status e.g PENDING YOUR SHIPMENT. Click on SHIP OUT or DETAILS to proceed.

3. Click on the “CREATE SHIPPING LABEL” button.

4. Make sure to check your shipping address if it is correct before you proceed to the next step. This is to avoid delays with collection/pick up. You may click EDIT if there’s any corrections.

5. Select your preferred shipping method as seen below.

• SELF DROP-OFF - This self drop-off service gives you the flexibility to drop off your item at the Novelship office in your own time.

• • Select your preferred date of drop off from the calendar and click on “Submit”.
    • Note: Kindly ensure to drop off the parcel on the selected date. Otherwise, your sale will be canceled automatically.
  • Your Drop Off arrangement is confirmed. Click “View Details” for more information about the arrangement.
  • Sellers are able to download this by clicking on ‘Seller Paper’. A copy of the Seller Paper that includes the shipping address is included and will also be sent to sellers via email.
  • Download your shipping label and follow the instructions written.

               Note: For bulk drop off applicable for Power Seller's, refer to BULK SHIPMENT- SHIPPING GUIDE.

• PICKUP - This pick-up service gives you the convenience to have your item collected by our friendly courier partners directly from your doorstep.

• • Arrangement will be automatically scheduled via Pick Upp for the service area stated on the table above.
  • Otherwise, sellers are able to select their Pick Up date from the options given to them.
  • Once you have checked the pick up details, click on CREATE PICKUP to confirm the arrangement.

              Note: Sellers cannot arrange same day pick up.

• SHIP BY COURIER - This ship by courier service gives you the flexibility to arrange shipment yourself using any courier.

• • Click on SHIP BY COURIER, and follow the steps.

• • Download and print the seller paper and follow the instructions.

• • Make your own shipping arrangement  via the courier of your choice. Please remember to pack your products carefully to prevent damage during the transit. Novelship will not be held responsible for any damages or issues during the shipping process. Kindly contact your courier directly and coordinate with us promptly for any issues so that we can notify the buyer.
  • Process your shipment to Novelship Malaysia office located at the address below:
    • Novelship Malaysia
    • Wisma Academy, L3-6 4-A
    • Jalan 19/1, Seksyen 14
    • Petaling Jaya, Selangor 46300
    • Hours of Operation: 10am - 6pm, Monday - Friday. (Excluding Public Holidays)
  • Go back to your sales dashboard. Select the Courier Service, enter the tracking number and estimated arrival date.

• • • Important Reminder: Please do not enter a false tracking number or incorrect tracking details as it will result in account suspension for seller misconduct. 
  • Click on “View Details” to check the information about the arrangement.
  • Ensure that the product arrived at our warehouse within 5 absolute days.

We require the sellers to ship the item and pay the shipping fee in advance using the fast and reliable courier. Our processing center is closed on weekends. All parcels shipped from the seller will be received during business days. Kindly inform your respective courier’s.

If your pickup is not arranged within 2 working days, we will charge you a minimum of 15% of the transaction value as a penalty for the late shipping. Kindly ensure that the product will arrive at our warehouse within 6 working days. Otherwise, your sale will be automatically canceled. You may refer to the reminder sent to you or you can check the notification from your account dashboard.

Do take note that the process above applies to newly released products as well. Sellers will only have 48 hours to ship out the product. Kindly make sure that the product is currently in your possession before listing it on the platform. Should you require more time to ship out or wanted to cancel your sale, please head over to your sales detail page to interact with a shipment decision form. Otherwise, you may reach out to our support team.

In some cases (not often) where you are unable to print the seller paper, you may write the details below in a piece of paper clearly. Expect delays with the processing since it will be done manually.

1. Sale id:
2. SKU:
3. Product Name:
4. Size:
5. Email:

Reminder: To protect sellers in the event of any damage to the shipping box, we advise you to take photos of your shipping box before handing it over to the courier so that we can refer to the original condition of the shipping box when a dispute occurs. Additionally, please ensure that the courier staff scans the parcel when you hand it over to them. Novelship will not be liable for any lost parcels due to the courier's failure to account for the parcel. Lastly, please enter the correct tracking details only, entering false information will result in account suspension.

Please note that you are responsible for ensuring that your product arrives at our office in good condition. If you have any questions or concerns, please reach out to us through the live chat or email us at support@novelship.com.