To ensure you add a valid payment method to your account, we place a temporary withholding charge of $1 SGD (or currency equivalent) on your payment card. This amount is immediately refunded to you once your payment method has been verified. The entire process takes less than a minute from start to finish.
We do this to ensure Offers made are from serious buyers, who have sufficient balance to make payment once their Offers are accepted. We also make sure that sellers who are shipping their products have sufficient balance on their payment method to settle outstanding penalties should their products fail our authentication and quality control checks.
You can check our guide on Adding a Payment Card
Should you have any questions, please drop us an email at email@example.com or you may contact us via live chat.
My order didn't arrive after 10 days of waiting. Your team informed me via email that the seller’s product was not authentic hence I was given an option to pursue another seller or a refund option. I chose to refund instead. But after replying to the email thread, there’s no acknowledgment and it’s been 5 days since then. The payment gateway I used for the purchase is still deducting the installment amount. The payment company can’t do anything about it until the vendor- Novelship cancels the order. Please cancel my order. Contact me if you need any information.
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