What is Cryptocurrency?
Cryptocurrency is a digital asset and is stored and exchanged securely on the internet through a digital ledger known as a blockchain. Bitcoin, Ethereum and USD Tether are some of the most popular cryptocurrencies to date.
What kind of transactions are supported?
Novelship currently only supports cryptocurrencies payment for Bitcoin, Ethereum and USD Tether. Depending on demand, we could offer more options of cryptocurrency in the future.
Payment by cryptocurrency is only open to BUY NOW transactions.
What benefits paying with cryptocurrencies give me?
Cryptocurrencies payments provide security, speed, and discretion. It is one of the most secure and private ways to transact. It also allows users with no credit cards and the unbanked to be able to purchase products and services online.
How do I buy cryptocurrencies?
Cryptocurrencies can be bought on many different exchanges or even directly from other people. You will need a wallet to store your cryptocurrencies. Choose the one that suits your needs the best.
Why do I have to pay within 25 minutes?
After you have opted to pay with cryptocurrency, you get a real-time exchange rate. This exchange rate at the time of the transaction will be locked for 25 minutes so you have time to pay for your order. After this time, a new exchange rate has to be acquired.
I accidentally underpaid. What should I do?
For any underpaid transaction, you will get another opportunity to match the remaining amount and complete the order within 25 minutes.
How will refunds work?
Upon notification of a refund, you will receive an email showing the available refund value in FIAT. Following instructions in the email, you will be able to withdraw the FIAT amount via the cryptocurrency you paid with. Cryptocurrency exchange rates can be volatile, so the amount you receive could be more or less than what you have originally paid.