Recent Purchase - Product Issue

For any issues with the product you received, we do ask that you reach out to us via contact form, live chat or facebook messenger within 48 hours within the product delivery date. Please note that if the Novelship Authentication tag has been removed or it has been over 48 hours since the delivery of the order, the transaction is considered final. Provide us the photos below for further checking. Otherwise, we will not be able to proceed with the investigation.

Shoe Defect

1. Image(s) of the issue you are referring to
2. Image of the Novelship tag still attached to the shoe
3. Clear image of the Novelship tag
4. Shoe size label left and right
5. Shoe box size label
6. Shipping box full image

Box Defect

1. Image(s) of the issue you are referring to
2. Shipping Delivery Box (AWB facing side)
3. Shipping Delivery Box all-round photos
4. Image of the Novelship tag still attached to the shoe
5. Clear image of the Novelship tag
6. Shoe size label left and right
7. Shoe box size label

Product Authenticity

1. Image(s) of the issue you are referring to
2. Image of the Novelship tag still attached to the shoe
3. Clear image of the Novelship tag
4. Shoe size label left and right
5. Shoe box size label
6. Shipping box full image
7. Shipping Delivery Box that shows the AWB

Incorrect Product

1. Image(s) of the issue you are referring to
2. Shipping Delivery Box (AWB facing side)
3. Image of the Novelship tag still attached to the shoe
4. Clear image of the Novelship tag
5. Shoe size label left and right
6. Shoe box size label

Our investigation will usually take 48 hours to complete. We will work with you to resolve the issue as fast as we can. However, in some cases it will take more time to verify your concern. Please make sure that the Novelship authentication tag is still attached to the product. Otherwise, the product will be ineligible for review.