Materials

The feel of the product is off, is this normal?

It seems like your worry stems from the fact that the "feel" of the product is off. This is not uncommon. There are multiple factories all over the world for major shoemakers such as Adidas and Nike. It is therefore understandable that there will be differences in terms of quality control between the different factories. Even within the same release, the feel of the product can be different as the materials may not have come from the same batch. This may then affect the texture and/or firmness in the context.

My Yeezy Slide comes with a “Rough Finish” instead of the usual “Smooth Finish”

If you are concerned about the "rough finish" instead of the “smooth usual finish”, please note that the latest restock comes with a Rough Finish. The texture of Slides has changed and will be different from the next release onwards.

The left product shows a rough finish compare to a smooth finish product on the right. But it doesn’t mean that one of them is fake, you may refer to the explanation above.

Additionally, we have listed the common defects for slides:

1. texture
2. box dimension
3. print on the box
4. label on the box
5. finishing color
6. wrapping paper
7. hang tags
8. size print
9. size measurements

There’s creasing on my shoe and I think it’s not brand new.

Almost all shoes will crease over time depending on the materials used on the product. Given that it’s going to happen anyway, there’s nothing to panic about if you can see them on the shoes that you purchased. Also, it is possible that someone has tried them on prior, as some shoes may have been bought from retail stores. But it doesn’t mean that the product is not brand new or fake.

The creasing is common for these products and it doesn’t mean that the product has been used.

My shoe has a strong smell, is that normal?

Yes, it is normal. A strong smell is the result of the different chemicals used in manufacturing, such as glue, coatings, dyes, and more. Plus the combination of the materials used. If the product is made from leather, the length of time that the leather is exposed to the chemicals increases the intensity of the strong smell.

The shoe I received has cracks only on 1 side, it is clearly a fake pair.

Due to the material used some shoes are prone to cracking which is common. This is not an indication that the shoe is fake. The cracking can mostly be found in the area where the specific material is placed. But commonly,  we encounter crackings from the heel tab and shoe box of the product. Please understand that it is the nature of the design and material used to manufacture the product. It also varies from pair to pair similar to most other Nike products such as SB dunk low elephant dunk, the prints and material are inconsistent and some are flat with no texture.

You may check this article for reference.