> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.novelship.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What should I do if my shipment status hasn't updated in over 3 days?

It is normal for tracking to pause while a package is in transit between international hubs or awaiting customs clearance. However, if there has been no movement for more than 3 business days after the item has been shipped to you, please contact our Support Team. We will open an inquiry with the courier to locate your package.