> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.novelship.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What happens if my payout fails or "bounces"?

If a transfer is rejected by your bank due to incorrect details or a name mismatch, the funds will be safely returned to your NS Pay balance. Simply double-check and update your banking information before requesting the transfer again.