> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.novelship.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do you guarantee items to be authentic?

We verify every item through physical inspection and data-driven comparison, checking UV patterns, materials, and stitching against an extensive database of retail pairs to catch fakes. We handle the risk—if our team cannot verify an item as 100% genuine and new, it is rejected immediately. Your payment is held securely and only released to the seller once the item passes inspection, ensuring you only pay for the real deal.