> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.novelship.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Do I need to contact support before returning or exchanging an item?

Yes, all returns and exchanges must be authorized through our system or Support Team before you ship the item back. Sending an item without an official request can lead to delays or the package being rejected at our facility. Starting the process through your dashboard ensures your return is tracked and handled professionally by our experts.