> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.novelship.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Can I return an item if I have already worn it?

No. To protect the integrity of our marketplace, we only accept items in "Deadstock" or "Store-bought" condition. Once an item has been worn, it no longer meets our brand-new standards and is ineligible for return or exchange. This policy ensures every customer receives a pristine, untouched product.