> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.novelship.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Are items sold on Novelship brand new?

Yes. We only permit the sale of "Deadstock" or "Store-bought" condition items—meaning they are authentic, unworn, and include all original accessories and packaging. To maintain this standard, we do not sell display pairs or B-grade shoes. Our authentication team inspects every item to ensure it meets these requirements before shipping, so you receive a pristine, complete, and genuine product